Finally I got my laptop back... and the funniest thing was after receiving my laptop I got call from dell that it will take 15 more days to get the laptop!!!
In last two weeks, I have spent about 30 hours talking to dell and convincing them that I am under warranty, that was a great experience in itself as I was talking to people in my own country and the were not able to understand my desi-english. After the whole experience, I clearly understood that why Americans are so furious about the services of the call centers and keep complaining about it. The best part of the story was talking to dell support in some South American country, and spending 8 hours and finally succeeded in convincing them that I hold warranty!
The good thing in the whole story was seeing that how modern communication has made this world so small... I called India, they transferred me back to South America as the Vostro call center in South America then again while fighting to them I have been transferred back to USA... its simply wow... it was a world tour in eight hours that night...
I am really thankful that now I have laptop in my hand... my research data is safe (which is a life saver for me right now) and I have learned the importance of backing up data on the same day!
In last two weeks, I have spent about 30 hours talking to dell and convincing them that I am under warranty, that was a great experience in itself as I was talking to people in my own country and the were not able to understand my desi-english. After the whole experience, I clearly understood that why Americans are so furious about the services of the call centers and keep complaining about it. The best part of the story was talking to dell support in some South American country, and spending 8 hours and finally succeeded in convincing them that I hold warranty!
The good thing in the whole story was seeing that how modern communication has made this world so small... I called India, they transferred me back to South America as the Vostro call center in South America then again while fighting to them I have been transferred back to USA... its simply wow... it was a world tour in eight hours that night...
I am really thankful that now I have laptop in my hand... my research data is safe (which is a life saver for me right now) and I have learned the importance of backing up data on the same day!
6 comments:
Hey!! Congrats for getting your laptop and the data safely back. And yes, speaking with any of the call centers in itself is challenging and interesting. They test your patience to a great extent. I am glad you got all your research data back so now better take a back-up :D
ya... I will definitely!
Must have been an experience. :D Vaise I will hope and pray that nobody should go through such an experience. :D
ya... it was one if its kinda experience
Good to have you back. You must have seen Outsourced. Your post reminded me of that movie somehow. Must have been an interesting experience. :)
ya... it was!
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